My professional path

I studied technical and applied biology at University of Bremen. I completed the last two master’s semesters at altona Diagnostics in the enzyme group of Research & Development. At the end of my master’s degree, altona offered me a position in Technical Support starting in December 2019, which I accepted. This way, I can say from my own experience: altona relies on people who come directly from university.

My tasks as Technical Support professional

After each installation of our automation system AltoStar^® there is a training week for the customers, which I have led several times. On the first day, I show the workflow, after which the lab staff become active and I give instructions.

At the beginning of 2022, I was appointed deputy head of the Instrument Service group. Since then, I’ve been more involved in organizational processes and take on coordination within the team. A lot depends on the customer requests. Then we decide: do we send a service technician to the customer? Can it be solved remotely? Can the customer change it himself?

My professional highlight

The advancement of our ticket system is important for our department. It is becoming more and more automated and contains more and more features. After a short time and as a young employee, I was able to make a responsible contribution here.

In my early days, I was particularly impressed by our AltoStar^® installation at the University Hospital in Aachen, one of the largest hospitals in Europe. Experiencing the logistical processes there as a whole and automating the PCR diagnostics sub-area was a highlight.

That’s why I like working at altona

As part of altona’s growth, not all processes have been completely defined. Here I have many opportunities to get involved, to suggest improvements and people listen to me.

And I can say specifically for our Tech Support team: we maintain a family atmosphere and flat hierarchies. We as supervisors continue to feel fully part of the team. We’ll tackle it together.

And that’s also possible

I am a member of the altona soccer group. We meet on small fields and let the ball roll. Once a year, our two main locations in Hamburg Altona compete against each other – Mörkenstraße versus Königstraße. We go to a beach soccer hall and work out for 2 hours.